What Is Telemedicine?

Telemedicine is the provision of veterinary care in the absence of a hands-on physical exam. We use pictures, videos and detailed patient histories to formulate a tentative diagnosis and make treatment recommendations for your animal. Veterinarians get a lot of information by performing a thorough physical exam of your animal and telemedicine cannot replace a complete physical examination. However, there are some conditions and diseases that your farm animal can suffer that are quite amenable to telemedicine consultations. If you’re not sure just fill in the Telemedicine Request and one of our staff will help you decide if your animal is a good candidate for a telemedicine consultation.

How much does a Telemedicine Consultation Cost?

Telemedicine consultations cost the same as on-farm visit and are scheduled the same way. You do save the farm call fee with Telemedicine.

Who can request a Telemedicine Consultation?

Anybody can request a Telemedicine consultation – our veterinary team will review your request and work with you to decide if your animal is a good candidate.
You must be a resident of Ontario to request our service.

Here are some of the reasons you may want to consider a telemedicine consultation for your animal:

  • follow-up evaluations and recheck appointments
  • your animal isn’t feeling well and/or has a superficial injury and you’re not sure if they require further diagnostic workup and/or medications
  • you are in quarantine for COVID-19 or voluntary self-isolation

Who is not a good candidate for a Telemedicine Consultation?

If your animal is in pain, not eating or drinking for 24 hours, seems weak, is having difficulty breathing or is in distress in any way they definitely need to be seen by a veterinarian for a complete physical examination. Some of these animals may need emergency care – please call us or an emergency clinic if you are not sure. 613-443-5489

Telemedicine Request

Our staff will contact you once we receive the Telemedicine Request to let you know if your animal is a candidate for a Telemedicine Consultation. Telemedicine Consultations are booked during regular business hours only. Thank you for your interest in our Telemedicine Services.


Client Name(Required)
Please check all that apply(Required)
Please Select Type of Animal(Required)

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    Telehealth / Telemedicine Information

    Additional Terms, Conditions and Consent

    Notes: “The Clinic” refers to one of Animal Care Clinic (651 Notre-Dame st, Embrun, Ontario, K0A 1W1). “My Veterinarian” refers to the veterinarian conducting the remote consultation.

    By participating in a remote consultation, or otherwise utilizing any of our telehealth / telemedicine services, you authorize The Clinic to remotely (without in-clinic contact) consult, diagnose, advise and treat your animal.

    I, the respondent, being 18 years of age or older, am the owner or agent of the animal described and am authorized to make decisions regarding all aspects of its health care, including authorizing costs for its health care. I hereby give consent to The Clinic to remotely (without in-clinic contact) consult, diagnose, advise and treat my animal. I understand and acknowledge that:

    • These are extremely unusual circumstances, and that My Veterinarian and The Clinic‘s team are providing this service in an attempt to continue to provide health care for my Animal
      A physical exam of my animal in person is usually required before a team member from The Clinic can advise on, diagnose, treat or otherwise care for my animal
    • By not receiving an on-farm physical exam, My Veterinarian does not have the standard minimum level of information that is normally required to give medical recommendations, including diagnoses and treatments and, as such is giving their best advice and recommendations based on the information presented to them
    • A remote appointment will be considered a full appointment and billed appropriately as a full veterinary consultation appointment. An on-farm visit may also be deemed necessary based on the outcome of the remote appointment (and will be included in the cost of the remote appointment if (and only if) it is deemed necessary by My Veterinarian)
    • All advice, diagnoses and treatments and other recommendations are being done to the best of The Clinic’s team members’ abilities but may be incomplete or inaccurate
    • That there can be no guarantee as to my animal’s condition or reaction to, or the outcome of, any of the advice, diagnoses or treatments recommended and/or discussed
    • Appointments may be recorded and stored for training and security purposes
    • Unexpected follow up care (such as emergencies) will be provided in the standard way, either by phone or by visiting the The Clinic’s Contact web page
    • This service is an extension of The Clinic’s existing service, operated under The Clinic’s current veterinary license(s), and may have limitations beyond those listed here
    • The Clinic takes privacy seriously and makes every reasonable effort to ensure privacy with their telemedicine consultations (as they do with all consultations) and will not sell or otherwise distribute data to third parties (unless required by the College of Veterinarians of Ontario or by law), however due to the nature of virtual services and the fact that they do not control the underlying technology, there is the possibility of privacy or other breaches beyond their ability to reasonably foresee and control
    • My questions have been answered, I have read or had explained to me and fully understand the information in this form, and declare that I understand and voluntarily consent to the consultation, including treatments and recommendations, as described
    • My consent to the information in this form via acceptance of, and participation in, a remote appointment are a reasonable substitute to a standard signature for consent, and it is agreed that this constitutes full legal consent

    Usage and Help

    Apple Safari (iPad): Enable Microphone and Camera

    Note that without doing this prior to your telemedicine appointment, you may not be seen or heard by your veterinarian.

    • Go to Settings on your device
    • Scroll down and open Safari tab
    • Ensure Camera & Microphone are set to Allow